"Last-mile" delivery

S porastom e-trgovine i isporuke paketa na zahtjev u gradskim središtima dolazi do sve većih problema u kvalitetnoj isporuci na kućnu adresu krajnjeg korisnika. Rast broja dostavnih vozila u središtima gradovima utječe na sve veću zagušenost prometa, zagađenje i negativan utjecaj na zdravlje ljudi, pa time i na kvalitetu života i rada u urbanim područjima. U tom kontekstu “last-mile” dostava zauzima sve veći značaj, a suvremeni razvojni trendovi u inovacijama “last-mile” dostave dovode do transformacija u dostavi na posljednjem kilometru, ali i promjena u prometnoj politici koja mora obuhvatiti i inovacije u prometnim sredstvima uključenim u “last-mile” dostavu, poput dronova, autonomnih vozila i dr. U radu se dosadašnja teorijska saznanja o problemima razvoja gradova, dostavnih aktivnosti i “last-mile” dostavi kompiliraju s praktičnim primjerima koncepata “last-mile” dostave i razvojnim trendovima “last-mile” dostave u budućnosti, ocjenjuje značaj “last-mile” dostave u urbanoj logistici te ističe važnost implementacije novih koncepata “last-mile” dostave za poboljšanje kvalitete isporuke za sve dionike opskrbnog lanca.With the growth of e-commerce and on-demand package delivery in urban centers, there are increasing problems in quality delivery to the end user's home address. The growth in the number of delivery vehicles in city centers has an increasing impact on traffic congestion, pollution and a negative impact on people's health, as well as on the quality of life and work in urban areas.In this context, "last-mile" delivery takes on increasing importance and contemporary development trends in "last-mile" delivery innovations lead to transformations in delivery on the last kilometer, but also changes in transport policy, which must include innovations in the means of transport involved in "last-mile" delivery, such as drones, autonomous vehicles, etc. About "last-mile" delivery compiles with practical examples of "last-mile" delivery concepts and development trends of "last-mile" delivery in the future, evaluates the importance of "last-mile" delivery in urban logistics and highlights the importance of implementing new "last-mile" concepts mile" delivery to improve delivery quality for all supply chain stakeholders